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A guide to Online Ordering through ‘Bancroft Home’

Online Ordering is convenient, quick and reliable. It allows you to shop when you want - 24 hours a day, seven days a week. You get instant order confirmation, you can access your order status to easily track all shipments and you can quickly place repeat orders.  

To order through 'Bancroft Home' you will first need to Create an Account. We have created a straight forward process to do this, just follow the simple steps below or if you need a little more help we will be happy to guide you through, just call us on 01274 518888 

To create a ‘Bancroft Home' Account and Login:

• Select ‘Login’ in the top right hand corner of the screen

• Under the heading ‘Reset Password’ add your email address and click ‘Reset’

• You will then receive an email containing a new generic password

• Once you have this password you can then go back to the ‘Login’ page and under ‘Existing Customers’ add your  email address and the generic password

• Once you are logged in; go to ‘Account Home’ and click on ‘Edit Account Details’ scroll down and you will be able to change the generic password to your own password 

To place an Order:

• Select a product that has a price set up

• Select colour

• Select FW (Full Width on a tube) or CL (Creased & Lapped)

• Select quantity

• Click ‘Add to Basket’

• To add more products to your basket select ‘Back to Shop’

• At this point if you re-order the same products regularly you should ‘Save Basket’ before proceeding with the order  (See ‘Repeat Orders’ below)

• To check out: click on ‘Checkout & Basket’, review your products and select Delivery Options -> Proceed. Then check your billing details and add the Delivery Address -> Continue. Finally review your order details and click 'Submit'

• You will receive an email when your order has been despatched. You can easily track the status of your order by going to ‘Account’ -> ‘Orders Archive’ the order status will state if it is either processing or despatched

To place Repeat Orders: 

• If you frequently order the same product and quantity you can save your basket making it quick and easy for you to re-order

• Select products/quantity and add to basket. Once your basket is complete click ‘Save Basket’. The next time you log in to re-order you can go to ‘Account’ -> ‘Saved Baskets’ and that order will always remain there

You  an also order products purchased previously by clicking on account – My Products

To make a Price Enquiry or Order a Sample:

• If you would like to order a sample of a product or would like a price for a product that is not yet set up for you simply select that specific product and click enquire. This will bring up an enquiry page with your details on and a comments box. Leave the product details in this box and add your comments if you require something specific


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